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  • Remote Customer Service Assistant - Scalesource

    Scalesource
    Scalesource

    hace 2 meses

    Descripción

    Remote Customer Service Assistant


    Location: Remote (must live outside the U.S.)

    Salary: $1,200 USD/month

    Hours: 40 hours per week

    Summary


    We are seeking a highly organized, dependable, and customer-focused Virtual Administrative Coordinator to support our sales and operations teams remotely.

    This role is essential to ensuring seamless communication with clients, accurate contract processing, and efficient coordination of day-to-day administrative functions.

    The ideal candidate will be a strong communicator with the ability to multitask and manage tasks with minimal supervision.

    Detailed Responsibilities


    Phone & Client Communication

    • Answer incoming phone calls professionally and route as needed.
    • Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
    • Send appointment reminders and updates to clients via text, email, or phone.

    Scheduling & Calendar Management

    • Manage and update the sales team's Google Calendar.
    • Schedule appointments with clients through calls, texts, and emails.
    • Ensure no overlaps or conflicts in daily schedules.

    Administrative Support

    • Process customer contracts accurately and ensure all required information is captured.
    • Submit and track permits with various city or county municipalities.
    • Submit and monitor utility locate tickets (e.g., 811 tickets).
    • Follow up with sales reps on outstanding estimates and customer responses.
    • Perform general administrative tasks such as data entry, digital file organization, and internal communication support.

    Additional Responsibilities

    • Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
    • Assist with improving administrative processes for better efficiency.
    • Provide responsive, professional support to the team and customers.

    Qualifications / Requirements

    • High school diploma or equivalent (Associate's degree preferred).
    • 1–2 years of administrative, customer service, or virtual assistant experience.
    • Excellent verbal and written communication skills.
    • Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
    • Comfortable using CRM systems and project management tools (experience with JobNimbus, , or similar is a plus).
    • Ability to manage time effectively and handle multiple priorities.
    • Strong attention to detail and organizational skills.
    • Reliable internet connection and home office setup.
    • Familiarity with permitting or construction processes is a plus but not required.

    Schedule

    • Fully remote role.
    • 40 hours per week.

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